Work From Home Customer Service Jobs

There are no shortages of work from home customer service jobs. In fact, this popular home-based career path offers so many opportunities that you can pick one that is most appealing to you. From employee positions to contract jobs and even schedule-yourself options, you can choose to pursue something that fits into your busy schedule and lifestyle.

So, whether you’re a night owl, early bird, caretaker, single parent, student or any combination thereof, there are work from home customer service jobs available to fit your unique circumstances.

Many companies have long recognized the value in virtual customer service representatives. With a phone line and internet connection, home-based reps can perform the same duties as in-person staff without the overhead costs of operating a call center.

And as telecommuting and remote jobs gain popularity, more and more big-name companies are jumping on the work-from-home bandwagon and offering hundreds of new (legitimate) work from home customer service jobs.

Interested? If you have any kind of customer service or call center experience, check out this list of work from home customer service jobs.

Accolade Support

• Employment Type: Independent Contractor; Temporary; Possibility for Long Term
• Pay: Per minute rate; Up to $10/hr
• Hours: Full-time & Part-time
• Location: United States
• Description: Customer service; Tech Support
• Startup Costs: Yes
• How to Apply: Visit their website for more details

ACD Direct

• Employment Type: Independent Contractor; Independent Business Owner
• Pay: Per minute of talk time; $0.20-$0.35 per minute
• Hours: Self-scheduled
• Location: United States
• Description: TV and Radio Customer Service
• Startup Costs: Yes; $45 for Certification; Background Check Required
• How to Apply: Visit their website for more details

Advanis

• Employment Type: Independent Contractor
• Pay: Hourly
• Hours: Afternoon & Evening
• Location: United States &  Canada
• Description: Telephone Research; Interviewing
• Startup Costs: No
• How to Apply: Visit their website for more details

Alpine Access/SYKES

• Employment Type: Employee
• Pay: Hourly; Varies
• Hours: Mostly full-time, some part-time
• Location: 40 U.S. states; Canada
• Description: Various customer service positions for several companies
• Startup Costs: No; Must Pass Credit Check 
• How to Apply: Visit their website for more details

Amazon

• Employment Type: Employee; Usually seasonal
• Pay: Hourly; $9-$10/hr
• Hours: Full-time & Part-time
• Location: Select States
• Description: Customer service & chat support
• Startup Costs: No
• How to Apply: Visit their website for more details

American Express

• Employment Type: Employee
• Pay: Hourly; $16/hr
• Hours: Full-time & Part-time
• Location: United States
• Description: Customer service for cardholders
• Startup Costs: No
• How to Apply: Visit their website or check out my review

Apple

• Employment Type: Employee
• Pay: Hourly; Varies based on experience
• Hours: Full-time & Part-time
• Location: United States
• Description: At-home Advisor, tech support, chat agent
• Startup Costs: No
• How to Apply: Visit their website for current openings

Arise

• Employment Type: Independent Business Owner; Be Your Own Boss
• Pay: Hourly
• Hours: Self-schedule
• Location: United States, Canada, UK
• Description: Customer service, sales, tech support for companies including Fortune 500 corporations
• Start Up Costs: Yes; Must Pass Background Check
• How to Apply: Fill out an Arise Profile for consideration

Asurion

• Employment Type: Employee
• Pay: Hourly
• Hours: Set Schedule; Mostly full-time
• Location: United States
• Description: Customer service and support for wireless companies; mobile insurance claims; repairs
• Startup Costs: No
• How to Apply: Search for current openings on their Career Page

BSG/VoiceLog

• Employment Type: Independent Contractor
• Pay: Minimum $8.50/hourly
• Hours: 2-6 hour shifts; 2:00 p.m. to 11:00 p.m. CST
• Location: United States
• Description: Third-party verification service
• Startup Costs: No
• How to Apply: Fill out an application on their website

CenturyLink

• Employment Type: Employee
• Pay: Hourly plus Commission
• Hours: Full-time & Part-time; Set schedules
• Location: Select states
• Description: Customer service; account support; sales
• Startup Costs: No
• How to Apply: Fill out an application on their website

Concentrix

• Employment Type: Employee
• Pay: $9.25/hr to start; Bonuses
• Hours: Full-time & Part-time
• Location: United States & Canada
• Description: Customer service; Tech support
• Startup Costs: No
• How to Apply: Check for current openings on their Careers Page

ContractWorld

• Employment Type: Independent Contractor/Business Owner
• Pay: Average $11-$16/hourly
• Hours: Self-schedule
• Location: United States & Canada
• Description: Various customer service opportunites; pizza orders, car rentals, billing inquiries, and more
• Startup Costs: Yes
• How to Apply: Register as a Remote Contract Agent

Convergys

• Employment Type: Employee
• Pay: Hourly
• Hours: Variety of schedules available
• Location: Select states
• Description: Customer service; sales; healthcare agent
• Startup Costs: No
• How to Apply: View current opportunities on their Career Page

Cruise.com

• Employment Type: Employee
• Pay: Hourly; Bonuses
• Hours: Full-time & Part-time
• Location: All states except California & Hawaii
• Description: Cruise Sales Agents; Online Support Agents; Customer Service Agents
• Startup Costs: No; Must Pass Criminal Background Check
• How to Apply: Email your resume to jobs@cruise.com

Customer Service Review

• Employment Type: Independent Contractor
• Pay: Per project
• Hours: 3-6 hours per day; Monday through Saturday
• Location: United States
• Description: Quality monitoring and call center evaluator
• Startup Costs: No
• How to Apply: Learn more about position on their website

Direct Interactions

• Employment Type: Independent Contractor
• Pay: $10/hour; $11/hour after 90 days
• Hours: Minimum 30 hours per week;
• Location: United States
• Description: Assisting callers with unpaid parking tickets
• Startup Costs: No; Must pass Criminal Background Check 
• How to Apply: Submit an application on their website

Expert Business Development

• Employment Type: Independent Contractor
• Pay: Base plus bonuses
• Hours: Full-time & Part-time
• Location: United States; UK; Canada
• Description: Customer service; sales; appointment setting; B2B
• Startup Costs: No
• How to Apply: Visit their website to learn more

Great Virtual Works

• Employment Type: Independent Business Owner
• Pay: Hourly; Incentives
• Hours: Self-schedule
• Location: Select states
• Description: Various opportunities to provide customer support to small and large businesses
• Startup Costs: Initial fee waives; Additional certifications are extra
• How to Apply: Apply to be a contractor on their website

Hilton

• Employment Type: Employee
• Pay: Hourly
• Hours: Full-time; 40 hours a week
• Location: Select States
• Description: Customer service; hotel reservations and sales
• Startup Costs: No
• How to Apply: Search for current work from home job openings on their Career Page

Home Shopping Network (HSN)

• Employment Type: Employee
• Pay: Hourly
• Hours: Full-time & Part-time
• Location: Florida, Virginia, Tennessee
• Description: Customer service; account support
• Startup Costs: No
• How to Apply: View current openings on their Career Page

LiveOps

• Employment Type: Independent Business Owner
• Pay: Per minute of talk time
• Hours: Self-schedule
• Location: United States
• Description: Various contracts available; inbound sales; insurance; healthcare; roadside assistance
• Startup Costs: Yes; $65 for a Background & Credit Check
• How to Apply: Fill out their Independent Agent Application or read My Review 

NexRep

• Employment Type: Independent Contractor
• Pay: Average $15/hour
• Hours: Self-schedule
• Location: United States
• Description: Various contract opportunities available
• Startup Costs: Yes; $25 for a Background Check
• How to Apply: Fill out an application or read My Review

NexusOP

• Employment Type: Independent Contractor
• Pay: Per minute of talk time
• Hours: Self-schedule
• Location: Select states
• Description: Receiving inbound calls from various companies
• Startup Costs: No; Must pass free certification
• How to Apply: Fill out their application or read My Review

On Point Advocacy

• Employment Type: Independent Contractor
• Pay: Hourly
• Hours: 20 hours per week
• Location: United States
• Description: Outbound calls; Advocacy related; No sales or fundraising
• Startup Costs: No
• How to Apply: Learn more about the Advocacy Coordinator position on their website

Service 800

• Employment Type: Employee
• Pay: Hourly
• Hours: 20-30 hours per week
• Location: Florida, Minnesota, Texas, Wisconsin; South America, Europe, Asia
• Description: Conducting phone interviews with recent customers
• Startup Costs: No
• How to Apply: Visit their website for more details

Sitel

• Employment Type: Employee; Sometimes seasonal positions available
• Pay: Hourly
• Hours: Set schedules; Full-time & Part-time
• Location: Select states
• Description: Various customer service positions; financial services; telecommunications; retail
• Startup Costs: No
• How to Apply: Check for current openings on their Career Page

Support.com

• Employment Type: Employee
• Pay: Hourly
• Hours: Full-time & Part-time
• Location: United States & Canada
• Description: Personal Technology Expert providing online support to individuals and businesses
• Startup Costs: No
• How to Apply: Fill out an application on their website

Sutherland Global Services

• Employment Type: Employee; Some seasonal positions available like with 1-800-Flowers
• Pay: Hourly; $9-$12/hour
• Hours: Full-time & Part-time
• Location: United States except Hawaii and Alaska
• Description: Various work from home customer service jobs available
• Startup Costs: No
• How to Apply: Check out current opportunities on their Career Page

TeleTech

• Employment Type: Employee
• Pay: Hourly
• Hours: Part-time; Usually 20 hours a week
• Location: Select states
• Description: Various work from home customer service jobs available
• Startup Costs: No; Must pass Drug Screen and Background Check
• How to Apply: Fill out an application on their website

U-Haul

• Employment Type: Employee
• Pay: Hourly plus bonuses
• Hours: 32+ hours a week
• Location: Most states
• Description: E-Customer Service Agent; Storage Sales Rep; Roadside Assistance; Reservations
• Startup Costs: no
• How to Apply: Search for current openings on their website or Read My Review

VIPdesk Connect

• Employment Type: Employee
• Pay: Hourly; $10-$14 plus bonuses
• Hours: Full-time & Part-time
• Location: Select States
• Description: Various Brand Ambassador positions available; Chanel, Skullcandy are clients
• Startup Costs: No
• How to Apply: Check out current opportunities on their Career Page

See what I mean? From self-scheduling to set hours and even some notable employee benefits, there are a ton of work from home customer service jobs available. With this list, you can find an opportunity that combines your skills and talents while still allowing you to choose your availability. No matter your day-to-day responsibilities or preferences, you can find a work from home job that is perfect for you and your circumstances.

Ready to Get Started?

Great! But first, there are a couple of things you should consider. Weigh your options carefully and decide which kind of opportunity is right for you. Do you need extreme flexibility? Are you in need of employee benefits? Does the idea of being your own boss sound ideal? Take an honest assessment of your situation and only apply to those work from home customer service jobs that meet your needs.

Also, while the requirements for these jobs vary a bit, most of them have similar standards across the board. Some of these include:

• Previous customer service experience
• A quiet home office
• Landline phone
• Hardwired internet (no WiFi)
• A headset for taking calls
• Computer with antivirus software

What are you waiting for? Put your pleasant phone demeanor to good use with these work from home customer service jobs. Know someone who would be perfect for one of these opportunities? Feel free to pass the info along!