Nexus OP Jobs are a flexible way to earn extra income each month from home. As a Nexus OP Customer Service Consultant, you have complete control over your schedule. So if you have a full-time job, caretaker responsibilities, or other priorities that keep you busy, you can schedule yourself around those daily obligations.
Nexus OP Jobs are frequently available in their Customer Service Department. These are all remote, contract positions. But if you’ve never heard of Nexus OP before, you are probably wondering who they are and if this is in fact a legitimate work from home opportunity.
I tracked down a current Nexus OP contractor and even signed up for the position myself to see what it was all about.
Nexus OP Company
Nexus OP is a customer contact management company. They help businesses close more sales by providing insight into their customer interactions.
Their services are available to companies in a variety of industries like healthcare, retail, and finance.
Nexus OP Work From Home Opportunities
Nexus OP jobs provide support for U.S. and international companies. They often have openings for work-at-home agents. The calls you will take are all based on existing relationships the customers have with a company. In other words, you will not be doing any cold calling.
There isn’t a ton of information about Nexus OP out there. They’re not very active on social media and it’s difficult to find a Nexus OP Job Review. A reader who currently work for Nexus Op was kind enough to answer some questions (more on that later).
But I also wanted to check out Nexus OP for myself. So I went through the sign up process to get a feel for what Nexus OP jobs are all about.
Nexus OP Jobs
To get started, you need to sign up as a Customer Service Agent at Nexus OP. There you can read some basic background information and learn a little bit about who Nexus OP is.
Some important information you’ll find are the hours available, possible pay rates, and If it all sounds good, you can proceed to apply to the Nexus OP Jobs that are available.
Nexus OP Job Details
This is a 1099/contractor position. This means you will be responsible for paying your own taxes on any money you make. As an independent contractor, you must provide your own items to get the job done. For Nexus OP jobs this means:
- High speed internet
- Personal computer
- Headset with microphone for taking phone calls
- Windows 7 or higher
How much money can I make as a Nexus OP Customer Agent?
The amount of money you make will depend on how much time you can spend taking calls. Nexus OP jobs are unique in that they pay per every minute you spend talking. So, if you spend 20 minutes on the phone out of every hour, you will only get paid for those 20 minutes you actually spend speaking to customers.
The per minute pay rate ranges from $0.13 to $0.44. This figure is “performance based.” When I first read that pay was based on performance, I assumed this meant sales/commission. But, it’s not.
Nexus OP is quick to announce that the Customer Agent position is NOT commission sales. The reader who currently works for Nexus OP confirmed that this was the case and that pay rates were based on quality of phone calls and overall customer experience.
There are bonus opportunities as well on top of the per minute pay rate. In fact, you have the opportunity to get a bonus on the very first day you begin taking calls for Nexus OP. Payments are made every week via direct deposit.
What does it takes to become a Nexus OP Customer Agent?
You must become certified in order to qualify for Nexus OP jobs. But don’t worry, the certification process is entirely free. You need to complete a series of “modules” that go over things like how to take calls and what to expect from the Nexus work from home opportunities. Once you sign up to become an Agent, you can begin the certification process which typically takes between two to three hours:
But before you gain access to the certification modules, you will need to fill out some basic information, fill out a short questionnaire, and sign a nondisclosure agreement.
The basic information is essentially your name, address, phone number and email address. You will also create a password to use when you log in. You need to make sure the information you fill out is up to date as it will be used to process payments and keep in contact with you as an agent of Nexus Op.
The questionnaire you fill out reminds me of questions you encounter during a job interview. Some of the questions ask about your personality type and others seem to gauge your values, morals, and beliefs.
I found it particularly interesting that several of the questions involved your opinion on identity theft and whether or not it was a “victimless crime.” It makes me wonder if they are hiring for Customer Service Agents to take phone calls for a company that offers identity theft protection.
The nondisclosure was pretty brief. It basically just talked about not sharing any Nexus OP information. You have to sign it in order to move onto the training modules. Once you finish these three short steps, you can move onto the actual certification process for the Nexus OP jobs.
Becoming a Nexus OP Certified Customer Service Consultant
You must complete all of the training modules and become a Certified Customer Service Consultant before you can begin taking on Nexus OP jobs.
The modules will show you how to take phone calls and the best practices to keep in mind when speaking to customers.
For most people, completing the modules will take between two to three hours.
Keep in mind, if you start a module and exit out without finishing it, you will need to start it over from the beginning the next time you log in. So, it’s best to set aside enough time to finish at least one module at a time.
You do not need to finish the entire certification process in one sitting if you don’t want to, but individual modules need to be finished once started or you will have to start over next time you sign in.
Once you finish the certification process, you can actually begin taking on Nexus OP jobs and earning money for every minute you spend talking to customers!
What do I need to know about Nexus OP Jobs?
For starters, you can schedule yourself whenever you like. Nexus OP prefers that you’re available full-time during business hours, but as an independent contractor, you can work as much or as little as you’d like.
There are limitations to when you can take calls:
Monday-Friday 9:00 a.m. to 9:00 p.m. EST
Saturday 9:00 a.m. to 6:00 p.m. EST
Sunday 1:00 p.m. to 6:00 p.m. EST
You will need a headset with a microphone. This is necessary in order to take phone calls. If you attempt to take calls without a headset with a microphone, the quality of your calls will be poor and will result in a not so good customer experience. This will affect how much money you make.
Before getting started with Nexus OP, make sure you have a decent headset with microphone.
All phone calls must be taken while using Google Chrome. You can complete training with any browser you prefer, but in order to take calls, you absolutely must use Google Chrome.
Are there any other requirements for Nexus OP Jobs?
Yes. You will need a personal computer PC running Windows 7 or better. Macs are not compatible. You must also be hardwired to a high-speed Internet (Cat5) connection. WiFi and dial-up connection are not allowed. If you meet the technical requirements, you will be able to complete the training modules and begin taking paid phone calls. If you do not meet the requirements, you will need to take care of them before you are able to move forward.
So, is Nexus OP a scam?
Unlikely. I understand that Nexus OP has changed their name several times over the years. And although this can often raise red flags, it doesn’t necessarily mean it’s a scam. I am also concerned when companies have little to no social media presence. Although Nexus is not active on Twitter or Facebook, there are some commenters on their Facebook page indicating that they like working for them.
Nexus OP has been up and running for at least the last six months. If in that time they were scamming people or not issuing payments, you would certainly find angry complaints posted all over the place online. But I cannot find a single instance of someone reporting being scammed or not paid through Nexus OP jobs.
Plus, a reader was kind enough to share that they have completed work for Nexus OP and have been paid. Because they signed the NDA, they could not divulge too much information. But it’s definitely a good thing that contractors are reporting payments being made in a timely manner.
After going through the sign-up process myself and seeing how much time, effort, and money was spent to set up the training modules, it seems unlikely that it is a scam. Now I cannot attest how long Nexus OP will stay in business or whether or not they will change names again in the future, but at the time being, people are reporting that they are being paid for Nexus OP jobs.
If the idea of customer service positions from home sounds appealing, but the Nexus OP jobs are a little uncertain to you, try checking out opportunities at U-Haul, Apple, or American Express. These companies have been around a long time and are often hiring work from home Customer Service Agents.
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Nexus Op Work from Home
At first glance, Nexus OP seems like an easy way to quickly start working from home. You can complete the online training, for free, and start accepting calls. Sounds great, right? Not so fast. A lot of current contractors are reporting that, at first, you get calls and can make okay money. After a while, the calls stop coming in.
And that's a problem. Why? Because at NexusOP you are paid per minute of talk time. So, when you're not getting any calls, you're not making any money. Instead, you're sitting around (for free) hoping that a call may come your way.
Nexus Op does pay their contractors. However, there doesn't seem to be much work after you've been doing it for a couple days. Nexus OP has changed names over the years and, if history is any indication, they'll change names again.
Keep in mind, you can get started at Nexus OP and try it for a couple of days. Whether or not you'll get much work after that is up in the air. Perhaps it is a good way to try your hand at this kind of work before deciding to go a different route, like contracting with LiveOPs, VIPdesk Connect, or Sitel.