American Express Customer Service Jobs
American Express Customer Service jobs (and their Travel Agent positions) are part of their virtual career opportunities.
These positions allow individuals to work entirely from their home office. The work from home American Express Customer Service jobs are also known as Virtual Customer Care Professionals. These are all employee-status positions which means they come with some notable benefits like Day 1 medical insurance.
If you’re known for your professionalism and have a knack for establishing connections with customers, you can enjoy the flexibility that comes with virtual American Express Customer Service jobs.
You probably know of American Express as a credit card company. You might even have one of their cards in your wallet right now. If so, you’re probably familiar with the world-class customer service American Express gives to their Card Holders.
But, if you’re not familiar with American Express or their products, you might be interested to know that they are a leading financial services provider. Part of their services is catering to small business customers. This means offering 24/7 support.
And that’s where the American Express Customer Service jobs come into play. The Virtual Customer Care Professional provides “superior support” to small business customers.
American Express Customer Service Jobs: What to Expect
On any given shift, you’ll be expected to answer cardholder inquiries. This can range from general questions about benefits to more in depth account inquiries. Whatever the reason for the call, Virtual Customer Care Professionals are expected to successfully resolve any questions or concerns.
Here’s what you’ll be doing:
- Use appropriate opportunities to cross-sell products
- Provide value to customers and grow relationships
- Give solutions to customer inquiries
- Offer help while keeping within company customer care boundaries
Interested? Learn more about the American Express Customer Service jobs:
American Express Customer Service Jobs: What it takes to be successful
Virtual Customer Care Professionals work with small business owners. So having business know-how or an entrepreneurial spirit are key. You’ll need to know how to actively listen to questions/comments/concerns and provide appropriate solutions. This will require one-on-one support and a mindset aimed at helping businesses grow.
Your qualifications include:
- Previous experience operating or working in a small business
- Elite or VIP customer service background
- Four-year degree (can be substituted with 4+ years of relevant experience)
- Sales or hospitality experience
- Be confident in consulting with small business owners
- Creative problem solver
- Amazing written and oral communication skills
What else do I need to know about American Express Customer Service Jobs?
Schedule
The American Express Customer Service jobs are full time opportunities. You should have flexible availability any time between 6:00 a.m. and 1:00 a.m. (EST) every day of the week. Although schedules are fixed at 40 hours per week, you can expect to work various days including weekends and holidays.
Home Office
Since the American Express Customer Service jobs are entirely virtual, you will need a home office setup. This includes a dedicated area for work that is free of distractions and background noise.
All American Express Customer Service jobs require a dedicated landline and a dedicated high-speed internet connection. Since these will be used strictly for business purposes, American Express will pay for the connection and setup costs as well as monthly bills for these services.
Pre-employment
Before beginning work, you will need to pass a background check and have your home office audited to make sure it meets American Express standards. This will require you to allow access to a representative who will inspect everything from the room itself to the wiring of your home.
Getting Referred
When applying for American Express Customer Service jobs, you have the option of “Getting Referred.” This program lets you search your social media accounts and professional networks for any current American Express employees. If you do know someone who work for American Express, you can request that they personally refer you for the position.
Pay and Benefits
Although this isn’t technically a sales job, you will have the opportunity for incentive based bonuses. This means that on top of a competitive base salary, you could earn extra money cross-selling products. Plus, American Express offers performance incentives–so the better your customer service, the more money you make. And as a full time employee, you can elect certain benefits like Day 1 health insurance.
Ready to Apply?
If you like what you’ve read so far and think this sounds like a great fit, head on over to the American Express Career Page. From there, you’ll be able to read up on all the virtual career offerings and apply for the American Express Customer Service jobs available.
I would love to work from home for your company. Please let me know what I need to do to apply.
I would love to work from home for your company. Please let me know what I need to do to apply.
Good morning, Would you provide the contact information and/or the link to apply please?
Thank you in advance.
Alice Hill
I would really love to get more info to be apart of your company working from home.
How may I be of service to you and assist you in my spare time? My interest in your positions are 1, data entry, 2, typing, 3, or where applicable.
I would love to join your WAH position at American Express.
Please inform me how to apply
Hi I would love to do this I’m working at a call center now bit its to nosiey how do u apply to work at home? And will u send ALL the equipment or do I have to buy my own?? Please help me out and send a link
I currently work from home for intelenetglobal and American Express is our client. I want to get into American Express directly. Can someone please contact me in regards to the difference of working with the company directly? I would love the opportunity! I have been a Travel Care Professional now since 2014.
I would like more information regarding your work from home jobs. I am very experienced. I would be perfect for your company.
I am interested in a role with Amex. I worked for Amex for 22 years and understand how important customer service is in this amazing company. Please send the link to pursue.
When i click on “ready to apply” or takes me to another website to search for jobs. When I type virtual customer service there are 0 results. Please advise.
Hi Amy,
Thanks for stopping by. You’re being redirected to the American Express career page. This is where you can search for current job openings. Unfortunately, American Express isn’t always hiring for their Virtual Customer Service job. I provide the general link to their career page because if I linked directly to an ad, chances are it would expire in just a week or two.
I know American Express was recently hiring — probably gearing up for the holidays. It may be that they have already closed applications for their current training session. It’s best to check back every so often — they tend to hire in rounds.
Let me know if you have any questions.
Happily,
Ashlee
Dear American Express Representative:
Please provide information on how to Work At Home for your great company.
I have around 50 years of diversified experience and looking forward to hearing from you soon.
Happy Holidays!
I would love to be a part of your company while working from home.
I work with a High School in Texas and I am available in the evenings, Sundays and during the summer, I am interested in Data entry or Customer Service jobs, let me know if you have any positions available to work from home, 2nd income would help a lot with a kid in college.
I need to work for y’all I would love I can work all day please tell me how to find applaction
I would like to get more information on this. I have five years in call center experience from customer service to financial. I would like to know where I can apply for Customer Service position working from home.
Thank you in advance,
Tamara
Would like to get information on virtual work from home program.
Looking forward to hearing about your latest positions.
Thanks for your time.
Well you all better have a good work ethic and work hard. You ain’t gonna run out to go shopping on the middle of the day, I can tell you that. This is an 8 hour a day job, with a half hour lunch break. Don’t think about multi -tasking at home ok? It ain’t gonna be. You think you can cook, clean, shop, while being an Amex Business Consultant, well youre dead wrong. Amex sends Inspectors around, so don’t answer the door in your pajamas! These customer service jobs ain’t no piece of cake ok!? If you’re not ready to work, then just keep going, and find a job somewhere else. I have stock in the company, so yes, I have a vested interest. My stock needs to make money, so I am letting you all know the deal from the get go
Jonathan Reynolds
Jacksonville, Florida
Hi,
I want to learn more and interested to benefit out of this work from home
opportunity.
Please share an email address where can email my resume.
Applying for a job.
Hello, My name is Katie
I was wondering how I might apply for American Express customer service work at home job. I would love to be a part of your company. Thank you for your time.
Hello. I would like to apply for an American Express Customer Service Work From Home Job. Please send me the information.
To Jonathan Reynolds “the stockholder” above, please note:
My good friend is a Travel Agent at home with American Express.
Amex paid for his whole set up at home. Contrary to what you said, he can do his job, and run all his errands, which includes taking his kid to school in the morning, and picking him up. He can also cook dinner while he is on the phone with clients, it’s called “multitasking”! No, he doesn’t wear pajamas while working, but he does wear jeans and a t shirt, and no shoes. It’s a good job, if you know what you’re doing
I would love to get my foot in the door to work at home for American Express. I already work with a contractor for American Express Membership Rewards department here in Jacksonville NC. Please let me know how I can apply
If people are really interested in working and finding work from home positions then the professional thing to do would be to of course visit the websites mentioned in the job boards….. directly. If you don’t have the
know-how to think outside the box on common, simple tasks without being told, you will not be a good candidate to work remotely anywhere. But if you have done your due diligence and proper rearch you will find its not that hard, just requires some motivation and a reasonable amount of footwork. Be prepared to work as you would in an office, no shortcuts. There is an ample amount of micromanagement done when you work from home, some companies make you work on webcam as well. Not AMEX but some other companies do.
I work for home with Arise,I would like more information on how to apply working form home for American Express.Please provide the link or info to apply. Thank you.
P/S I have 16 years in Customer Service.
Hi Nicole,
Keep an eye on American Express’s career page. It changes from time to time, but this is currently the place to go for job openings at American Express: https://jobs.americanexpress.com/virtual?
Good luck!
Happily,
Ashlee.