I know work from home phone jobs aren’t exactly popular. However, you shouldn’t write them off entirely.
For starters, these jobs are readily available. When you want to work from home sooner than later, these are your best bet.
Plus, a lot of work from home phone jobs are customer service related. Essentially, it’s like working in a call center but you get to sit at your own desk and not a noisy office.
And, customer service jobs from home are mostly entry-level. That means you don’t need a ton of experience to get hired. More still, there are ways to advance your remote career in customer service. Sure, you start off with a work from home phone job but you can end up as a supervisor, manager, or department head.
Lastly, these jobs provide set schedules, steady pay, and employee benefits! Not too shabby, right?
So, before you decide that phone jobs or customer service isn’t right for you – consider all the pros that come with them. Then check out this list of seven work from home customer service jobs with benefits.
7 Work From Home Phone Jobs with Benefits
A call center or phone job from home might not be at the top of your list. However, there are awesome companies hiring customer service pros year round. Honestly, these are great companies to check out to jump start a work from home career.
As a Virtual Customer Care Representative you’ll answer inbound calls and help Amex cardholders. Callers may have questions about products or services. You’ll listen to their issues and provide solutions. Sometimes, (but only when appropriate) you might cross sell products.
American Express prides themselves on the first-class service their customers are entitled to as cardholders. You’ll reinforce this level of service with each and every customer interaction. Fortunately, this satisfaction-oriented mindset isn’t lost on employees. American Express offers very competitive pay and generous benefits:
- Maternity and paternity paid leave
- Tuition reimbursement
- Health, dental, vision, and life insurance
- Retirement savings plan
- Flexible spending accounts
Amex also reimburses you for your internet and phone costs each month! You’ll have growth opportunities and be acknowledged for a job well done (no wonder American Express was named one of the top remote companies by FlexJobs!)
You probably know of Xerox as the copy machine people. Today, it’s a global document and business solutions company. Xerox also has a Virtual Office Program with a variety of work from home jobs. There is a good mixture of work from home phone jobs and non-phone roles, including:
- Customer Care
- Tech Support
- Data Entry/Verification
- Image Tagging
- Business Support
Xerox is often popular for its online data entry jobs but don’t forget about its phone-based roles with benefits!
Keep in mind, Xerox has some location requirements for remote roles. However, many of its customer care jobs are available nationally. Either way, Xerox employees receive competitive pay, growth opportunities and benefits like:
- Paid Time Off
- Employee discounts
- Health Care
- Life Insurance
- Resources for Childcare and Eldercare
- Retirement Savings Plans
Xerox is supportive of its employees. Additionally, there are assistance programs available for unexpected life events. Lastly, Xerox is military friendly through its Heroes@Home program.
Next, let’s look at Support.com. As you may have guessed by its name, Support.com solves technical support issues for its clients. To do this, the company hires remote agents across the US. These roles are tech-focused work from home phone jobs. However, there are chat and email support tasks too. By using remote agents, Support.com is able to offer tech support for both small and large companies.
A Client Services Remote Technician handles inbound support requests. At times, you may place outbound calls too. In addition, agents tackle complaints, solve tech issues, and upsell. Most importantly, Support.com has benefits like:
- 401K plan
- Paid time off
- Stock purchase plan
- Medical, dental, and vision benefits
- Promotional opportunities
Lastly, Support.com pay starts at $11.00 an hour. However, you can receive regular raises. There are also higher pay rates for bilingual reps.
4. Apple Work from Home Phone Jobs
Another company with phone jobs is Apple. I bet you’ve owned an Apple product during some point in time. That real world use of an iPhone, iPad, or Mac can lead to remote work – especially when you’re an active user.
At the present time Apple has both chat agent and at home advisor jobs. In order to land these roles you need to be an iOS user. As long as you use (or used) them before, you’re past the first step!
Additional qualities needed include a passion for technology and helping people. Likewise At Home Advisors provide both customer service and tech support. Since they’re the first point of contact, advisors troubleshoot and solve product issues while equally providing customer service.
In addition to competitive pay, part time and full time workers receive:
- Internet reimbursement
- iMac with headset
- Product discounts
- Health insurance
- Paid time off
Apple will also support you in your career objectives and give you your own career development plan. Without a doubt, Apple is a great option for work from home phone jobs.
Sitel is a global network of outsourced customer service solutions. In other words, Sitel contracts with companies large and small to handle their customer service needs. At this time most of its clients are in financial, retail, hospitality, and health care.
Because Sitel works with a variety of clients, a Work@Home Agent may help customers with billing, account questions, orders, and sometimes tech support.
Coupled with work variety, Sitel provides good pay and better benefits like:
- Paid training
- Flexible schedules
- Vacation and holiday pay
- Bonuses (cha-ching)
- Employee discounts
- Medical and dental benefits
Keep in mind you need a phone line, headset, and high speed internet connection. Provided that you have these, Sitel is a solid source of remote work.
Another option is Convergys – a customer management solutions company. Similarly to Sitel, Convergys contracts with companies to handle their customer service needs. In short, Convergys brings the call center to you.
A Convergys Home Agent may help customers with questions about their cable bills or explain cell phone plans. Convergys contracts with big-name companies for the most part. In fact, you might have talked to a Convergys Agent the last time you called your wireless carrier!
Overall Convergys work from home phone jobs are like the others on this list. There are no startup fees as well as paid training. In addition to set hourly ages, Convergys offers plenty of perks like:
- Medical, dental, vision plans
- Paid vacation
- Tuition benefits
- Schedule flexibility
This certainly is a chance to build a home-based career. After all, Convergys offers advancement opportunities to dedicated agents with a proven track record of success!
Lastly, let’s look at Concentrix. This is a rather unique company compared to others on this list. Instead of business hours, Concentrix offers 24/7 support for its clients. As a result, there are overnight and early morning work from home phone jobs here. In other words, it’s a good option for those looking to moonlight from home!
As a Product Support Advisor with Concentrix you work with customers of a large technology company. You will encounter all kinds of calls due to the services it provides. But don’t worry! Concentrix specifically trains you for this.
With 40 years in business, Concentrix recognizes their success is directly related to that of their employees. They set out to make sure employees are happy by offering benefits like:
- Medical benefits
- Monthly performance incentives
- Flexible schedule
- Advancement opportunities
- Paid time off
The hourly rate starts at $9.25. However, there are opportunities to earn monthly bonuses as well as regular pay increases!
Work from Home Phone Jobs with Employee Benefits
Although work from home phone jobs aren’t popular, don’t rule them out. All in all, customer service is in demand. As a result it’s easy to find work. So before you say no, remember the perks.
For the most part there are good benefits like paid time off and insurance. Plus you get to work from home! What’s not to love?
Find more jobs at FlexJobs. Remember to use SAVE30 for extra savings.
You’ve got this!