7 Work From Home Customer Service Jobs with Benefits
When it comes to working from home, you fall within one of three categories: freelancer/independent contractor, home-based business owner, or W2 employee.
Depending on your work style and needs, you probably prefer one opportunity over the others. That’s why it’s a good idea to decide which work from home opportunities are right for you before jumping in.
Many people prefer the security (and stability!) that working from home as an employee offers. Plus, it’s nice to have benefits to go along with your W2 status.
Work From Home Phone Jobs
Now, I know work from home phone jobs aren’t exactly popular. Many people ask about non-phone work more than anything. But keep in mind, there are no shortages of work from home phone jobs out there with reputable companies.
So before you write off work from home phone jobs check out this list. You’ll find some familiar names and may just be swayed by some of the great benefits they offer their (work from home) employees.
As a Virtual Customer Care Representative you’ll answer inbound calls and help Amex cardholders. Callers may have questions about products or services. You’ll listen to their issue and provide solutions. Sometimes (but only when appropriate) you might cross sell products.
American Express prides themselves on the first-class service their customers are entitled to as cardholders. You’ll reinforce this level of service with each and every customer interaction. Fortunately, this satisfaction-oriented mindset isn’t lost on employees. American Express offers very competitive pay and generous benefits:
- Maternity and paternity paid leave
- Tuition reimbursement
- Health, dental, vision, and life insurance
- Retirement savings plan
- Flexible spending accounts
Amex will also reimburse you for your internet and phone costs each month! You’ll have growth opportunities and be acknowledged for a job well done (no wonder American Express was named one of the top remote companies by FlexJobs!)
You probably know of Xerox as the copy machine people. They’re also a global document and business solutions company who happens to almost always have work from home phone jobs available.
Xerox is so work-from-home friendly that they have an entire division called the Virtual Workforce Program. On occasion, you’ll find non-phone jobs listed (like legitimate work from data entry), but more likely than not, there will be a variety of work from home phone jobs listed.
Customer Care and Tech Support are two positions usually listed on their careers page. Sometimes job openings are location dependent and other times they’re open to candidates across the United States. Either way, as a Xerox employee you can expect competitive pay, growth opportunities and:
- Paid Time Off
- Employee discounts
- Health Care
- Life Insurance
- Resources for Childcare and Eldercare
- Retirement Savings Plans
Xerox is supportive of their employees and offers a variety of assistance programs for all the unexpected events in life. They’re also very military friendly with programs like Heroes@Home which hires veterans and military spouses for flexible at-home positions!
As you may have guessed by their name, Support.com helps solve technical support issues. By using remote agents, they’re able to provide a workforce that is entirely scalable. So no matter how big (or small) a client’s requirements are, Support.com has agents ready to fill any tech support needs.
As a Client Services Remote Technician you’ll do a mixed of inbound and outbound calling. You’ll resolve complaints, troubleshoot issues, and upsell products on occasion. To reward you for your hard work, Support.com will offer you:
- 401K plan
- Paid time off
- Stock purchase plan
- Medical, dental, and vision benefits
- Promotional opportunities
The pay rate starts at $11.00 hour and goes up from there. If you’re bilingual, you can earn even more!
Chances are you have (or have had) an iPhone, iPod, iPad, owned a Mac, or used iTunes at some point in your life. And you can use this familiarity with Apple products to launch a work from home career!
Although one of Apple’s most popular work from home positions is that of Chat Agent, they also have a ton of (just as awesome) work from home phone jobs, too.
An Applecare At Home Advisor is a customer service meets tech support role. You’ll support some of Apple’s most popular products (like those listed above). The At Home Advisor is the first point of contact for customers with device issues. You’ll help troubleshoot and resolve the issues all while providing the best customer service. On top of competitive pay, you can expect:
- Stock plan options
- Paid time off
- Employee discounts
- Medical, dental, and vision health care
Apple will also support you in your career objectives and give you your own career development plan!
Sitel is a global network of outsourced customer service solutions. That’s just a fancy way of saying Sitel contracts with companies large and small to handle their customer service needs.
Since Sitel works with a variety of clients, a Work@Home Agent may help customers with billing inquiries, account or product questions, help with product orders, and even offer tech support. Sitel’s clients are in industries like financial services, retail, hospitality, and healthcare.
Regardless of which kinds of calls you’ll handle, you can expect competitive pay at Sitel and employee benefits like:
- Paid training
- Vacation and holiday pay
- Employee discounts with Sitel partner-brands
- Medical and dental benefits
You will need a phone line, headset, and high speed internet connection. Sitel offers hourly pay plus the opportunity to earn bonuses (cha-ching!).
Convergys is a customer management solutions company. Like Sitel, they contract with companies to handle their customer service needs. In other words, Convergys brings the call center to you.
A Convergys Home Agent may help customers with questions about their cable bills or explain cell phone plans. Convergys contracts with a lot of big-name companies (you may very well have talked to a Convergys At Home Agent the last time you contacted your wireless carrier!).
As with other employee-based work from home positions, there are no startup fees and you will be paid for training. On top of a set hourly wage, Convergys offers a comprehensive benefits package:
- Medical, dental, vision plans
- Paid vacation
- Tuition benefits
- Schedule flexibility
You can turn this opportunity into a career. Convergys offers advancement opportunities to dedicated agents with a proven track record of success!
Concentrix has set out to transform customer experience. They offer around-the-clock coverage for companies needing help with their customer engagement strategies. This means Concentrix has daytime positions as well as overnight shifts, too (just in case you were looking to moonlight from home!)
As a Product Support Advisor with Concentrix you will be working with customers of a large technology company. You will encounter all types of inquiries small and large (don’t worry, Concentrix will provide you the training to tackle them all with confidence!)
With 40 years in business, Concentrix recognizes their success is directly related to that of their employees. They set out to make sure employees are happy by offering benefits like:
- Medical benefits
- Monthly performance incentives
- Flexible schedule
- Advancement opportunities
- Paid time off
The hourly rate starts at $9.25. There are opportunities to earn monthly bonuses as well as regular pay increases!
Work from Home Phone Jobs with Employee Benefits
With these 7 Work From Home Phone Jobs with (great) Benefits you get the security of an employee position while still getting the flexibility of working remotely. Looking for more? Check out The 10-Second Commute and learn how you can land a work-from-home career with a credible company that offers employee benefits.
Grab Your Free Guide
Subscribe now to get your free copy of the work from home quick-start guide. You'll also receive weekly updates specifically meant for out-of-the-cube thinkers, like you.